Privacy Policy

Privacy Policy

Panasun Solar (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at panasunsolar.com, interact with us by phone or in person, or receive communications from us, including text messages (SMS/MMS).

By using our website, submitting your information to us, or consenting to receive text messages, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or provide your personal information.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Property Information: Home address and details relevant to your solar installation project.
• Project Information: Details about your solar installation contract, project milestones, permits, inspections, scheduling, and service history.
• Communications: Records of correspondence between you and our team, including emails, phone calls, and text messages.
• Website Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and cookies (see “Cookies” section below).
• Form Submissions: Any information you provide through forms on our website, such as consultation requests or contact forms.

How We Collect Your Information

We collect personal information when you:

• Fill out a form on our website (e.g., requesting a solar savings estimate or consultation).
• Enter into a solar installation contract or service agreement with us.
• Communicate with us by phone, email, text message, or in person.
• Provide your phone number and consent to receive text messages from us.
• Browse our website (automatically collected usage data).

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, manage, and fulfill your solar installation project and related services.
• To communicate with you about project status, milestones, permits, inspections, scheduling, and appointments.
• To send transactional and informational text messages (SMS/MMS) related to your active solar installation project (see “Text Messaging” section below).
• To respond to your inquiries and provide customer support.
• To send appointment reminders and service notifications.
• To improve our website, services, and customer experience.
• To comply with legal obligations and enforce our agreements.

Text Messaging (SMS/MMS)

When you provide your phone number and sign a Panasun Solar Installation Agreement, you agree to receive transactional SMS/MMS messages from Panasun Solar related to your solar installation project. These messages may include:

• Project milestone updates (such as permit approvals, installation scheduling, and inspection results)
• Appointment reminders and scheduling confirmations
• Responses to your customer inquiries
• Important service notifications related to your active solar installation contract

Message Frequency: Message frequency varies based on your project status and activity. You will only receive messages that are relevant to your active solar installation project.

Message and Data Rates: Message and data rates may apply depending on your mobile carrier and plan. Panasun Solar is not responsible for any fees charged by your carrier.

Opt-In: We only send text messages to customers who have provided their express written consent. Consent is obtained when you sign a Panasun Solar Installation Agreement and provide your mobile phone number as part of that Agreement. Section 16 of the Agreement contains an SMS Communications Consent clause that discloses the types of messages you will receive, message frequency, message and data rates, and opt-out instructions. Consent to receive text messages is not a condition of purchasing any goods or services.

The SMS consent language in the Panasun Solar Installation Agreement reads as follows:

“By providing Your mobile phone number below and signing this Installation Agreement, You expressly consent to receive transactional text messages (SMS and MMS) from Panasun LLC (‘Panasun Solar’) related to Your solar installation project. These messages may include: appointment reminders and scheduling confirmations; project milestone updates (such as permit approvals, installation scheduling, and inspection results); responses to Your inquiries; and important service notifications related to this Installation Agreement. Message frequency will vary based on Your project status and activity. Message and data rates may apply depending on Your mobile carrier and plan. You may opt out at any time by replying STOP to any message. For help, reply HELP to any message or contact Panasun Solar at (407) 420-8335. Consent to receive SMS messages is not a condition of entering into this Installation Agreement or of receiving any goods or services from Panasun Solar.”

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message, and no further text messages will be sent unless you re-subscribe. You may also contact us at (407) 420-8335 or info@panasunsolar.com to request removal from our messaging list.

Help: For help or questions about our text messaging program, reply HELP to any message or contact us at (407) 420-8335.

We do not send marketing or promotional text messages. Our messages are limited to transactional communications directly related to your solar installation project.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site.

We may use cookies for the following purposes:

• To remember your preferences and form inputs for your convenience.
• To analyze website traffic and usage patterns to improve our site.
• To support basic website functionality (such as login sessions).

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

Embedded Content from Other Websites

Pages on our website may include embedded content (such as videos, maps, or social media widgets). Embedded content from other websites behaves in the same way as if you had visited that other website directly. These third-party websites may collect data about you, use cookies, and monitor your interaction with the embedded content.

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, including our SMS messaging platform, project management tools, and customer relationship management systems. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to complete your solar installation project, provide ongoing service and support, and comply with our legal and contractual obligations. When your information is no longer needed, we will securely delete or anonymize it.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information, subject to legal and contractual obligations.
• The right to opt out of text messages at any time (see “Text Messaging” section above).

To exercise any of these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated policy will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or your personal information, please contact us